FinBot - An FAQs ChatBot
An AI-powered FAQ bot that provides instant, accurate responses to user queries based on a predefined knowledge base, reducing human intervention.
Mobile App Design
20 Days
FinAGG Technologies Pvt. Ltd.
Overview
FinBot is a chatbot designed to handle frequently asked questions using a predefined master system of FAQs. It enhances customer support by providing instant, automated responses, minimizing the need for human assistance. The bot is integrated with Finagg's internal database, ensuring users receive relevant and up-to-date information.
Key Features
AI-driven chatbot with predefined responses.
Reduces manual customer support workload.
Seamless integration with internal FAQ database.
Real-time, context-aware responses for user queries.
Customizable interface for different support scenarios.
Design Process
Research & Understanding – Analyzed common support queries and categorized them.
Conversational Flow Design – Designed a structured flow for engaging interactions.
Prototyping & Testing – Created and tested chatbot responses for accuracy.
UI/UX Enhancements – Ensured a user-friendly chatbot interface.
Final Development & Deployment – Integrated with internal FAQ systems.
